We are looking for a passionate travel enthusiast with in-depth knowledge of Japan's culture and geography to provide part-time support during US working hours. This role is perfect for someone who has extensively traveled within Japan and is looking to share their passion and knowledge with others.  

Location: Japan

Position Type: Part Time

Flexible working hours with the expectation of working at least 2 hours per week day

Responsibilities:

• Provide customer support and respond to inquiries during working hours. 

• Assist in creating content related to traveling in Japan. 

• Help create and coordinate documents and logistics essential for facilitating school trips. 

• Work with local stakeholders for logistics, making bookings and enquiries as needed to facilitate programming.  

• Collaborate with our international team to ensure seamless support across time zones.

Requirements:

• Passionate about traveling in Japan with extensive travel experience in the region. 

• Basic office skills with proficiency in written and spoken English. 

• Ability to work remotely and independently. 

• Residing in Japan is advantageous for possible in-person training.

Location: Guilin/Yangshuo

Position Type: Full Time

Responsibilities:

• Working with other staff members to prepare and execute our programs with the goal of meeting and exceeding client’s (teacher and student) expectations.

• Working directly with English-speaking clients to design highly personalized experiential education programs in China and beyond.

• Act as major point of contact between the client and operation teams to manage priorities and ensure deliverables are met

• Prepare all documents for program, follow up program status

• Acting as a representative of our company at client-facing events and program orientations

• Ensuring our risk management and safety procedures are followed to the letter on every single program

• Researching new vendors based on price and quality and selecting them based on the vendor management plan

• Communicating with the vendors and performing the quality check, auditing, dealing with the price and improvements

• Make necessary bookings for each program, including but not limited to (accommodation, tickets, restaurant, transport) and make adjustments on itinerary if necessary

• Deal with any emergency happens before, during/after the program

• Prepare budget form for program and try to operate trips within budget

• Follow operation SOP and assist to improve it

• Prepare all needed materials for program and be with the trip on the ground when needed

• Go follow the program on the ground when needed (at least 5 times a year

Requirements:

• Experience in dealing with vendors with negotiation and decision-making skills

• Excellent analytical and problem-solving ability with communication skills

• A strong client service orientation, good oral and written English

• Confident in dealings with client, both over the phone and face-to-face

• A proven ability to multi-task and work in a fast paced environment whilst remaining level-headed under pressure

• A proven ability to work in a team environment

• Thorough with a strong attention to detail

• Software skills

Location: Guilin/Yangshuo/Chengdu/Shenzhen/Shanghai/Beijing, China

Position Type: Full Time

Responsibilities:

• Working directly with English-speaking clients to design highly personalized experiential education programs in China and beyond.

• Act as major point of contact between the client and operation teams to manage priorities and ensure deliverables are met

• Sharing your growing destination knowledge with the wider team and contributing to marketing initiatives.

• Thinking outside of the box to consistently update our product portfolio, innovating and improving our programs and destinations.

• Work with operation team to deal with any emergency happen before, during/after the program

• Prepare all documents for program, follow up program status

• Acting as a representative of our company at client-facing events and program orientations

• Join the program on the ground at least 2-3 times a year to understand the ground logistic

Requirements:

• A strong client service orientation, with good written and verbal communication skills

• A proven ability to multi-task and work in a fast paced environment whilst remaining level-headed under pressure

• A proven ability to work in a team environment

• A responsible, professional and highly motivated team player, proactive in meeting client needs

• Thorough with a strong attention to detail

• Comfortable working with various groups including Sales, academic team, Accounting, operator and other Front and Middle Office areas

• Confident in dealings with client, both over the phone and face-to-face

• Work closely with Academic manager and operator to create proposals based on client’s requirements

• Work closely with project leader and operator to deliver the program

• Software skills

Location: Around the country

Position Type: Full Time

Responsibilities:

• Is responsible for managing project teams and making key project decisions where needed

• Is responsible for maintaining safety and academic standards on their projects

• Designs and refines itineraries and timetables, activities, as well as creating equipment lists

• Either trains and leads programs on the ground (for large, new, or otherwise key projects) or is responsible for briefing and training freelancer program leaders with the goal of making sure our standards and client expectations are clear and setting the on-the-ground staff up for success

• Works with the project team to help anticipate and resolve issues based on their on-the-ground experience

• Works with the Project Coordinator to help clarify and manage client expectations

• Works with the Operator to select suppliers and ensure they have a clear understanding of our and our clients’ expectations, as well as to ensure equipment and materials are purchased and arrive in time

Requirements:

• A strong client service orientation, with good written and verbal communication skills

• A proven ability to multi-task and work in a fast paced environment whilst remaining level-headed under pressure

• A proven ability to be able to manage a project team and give support when needed

• A responsible, professional and highly motivated team player, proactive in meeting client needs

• Thorough with a strong attention to detail

• Comfortable working with various groups including Sales, Accounting, operator, coordinator and other Front and Middle Office areas

• Confident in dealings with client, both over the phone and face-to-face

• Work closely with coordinator and operator to create proposals based on client’s requirements

• Lead program on the ground from time to time

• Has experience in experiential program industry

• Software skills

We are seeking a creative and detail-oriented Learning Aid Designer to join our team part-time. This role focuses on enhancing our experiential learning programs by designing industry-leading, high-quality learning aids, such as workbooks, that align with our educational goals and standards.

Location: Remote

Position Type: Part Time

Responsibilities:

• Collaborate with Project Leaders: Work closely with individual Project Leaders to understand the specific needs and objectives for learning aids required for different programs.

• Design and Development: Design and develop engaging and effective learning aids, including graphics, layouts, and overall design aesthetics.

• Content Review: Ensure the accuracy and appropriateness of the content received from Project Leaders, with a special focus on checking and refining English language use.

• Adherence to Standards: Follow design standards and guidelines set by the Co-Head of Operations to maintain consistency and quality across all materials.

Requirements:

• Has Relevant Experience: Experience in graphic design, particularly in educational content or publishing.

• Has Strong Language Skills: Native-level proficiency in English with the ability to edit and refine content for clarity and effectiveness.

• Is Proficient in Design Software: Strong skills in basic design software, in particular Canva.

• Possesses a Keen Eye for Detail: Excellent attention to detail, ensuring all content is accurate and well-presented.

• Communicates Effectively: Good communication skills to effectively collaborate with project teams and understand their needs.

• Is Organized and Efficient: Capable of managing multiple projects simultaneously and meeting deadlines.

We are seeking a Business Development Intern to join the  team in either Shanghai, Shenzhen or Guangzhou. You will collaborate closely with the Sales and Marketing Team, providing support for initiatives in the inbound, outbound and domestic markets. Additionally, you will represent the Education team on key cross-team projects. 

The ideal candidate is bilingual (Mandarin and English) and a strong desire to succeed in a competitive industry. This is a temporary position lasting four months, with an immediate start date.

The selected candidate will have the opportunity to work closely with the Business Development Manager who is responsible for our clients in South China, gaining valuable knowledge in strategy and management. Exceptional performance during the internship may lead to a full-time position. Depending on the intern's skills and the firm's needs, travel within China may be required for work purposes.

Location: Shanghai/Shenzhen/Guangzhou, China

Position Type: Part Time

Duration: 4 Months

Responsibilities:

• Prepare PowerPoint presentations for product pitches
• Conduct networking, branding and PR activities for the company
• Conduct research and identify business development areas and opportunities
• Reach out to potential clients through cold calling and emailing
• Create content for social media platform and website

Requirements:

•   Has a strong interest in experiential education and/or travel
•   Has strong communication skills
•   Has a creative and pro-active mindset
•   Prefers flexible working hours
•   Is open to travel domestically 
•   Is bilingual or has strong English proficiency 

Ideal Candidate Profile:
•   Passionate about Experiential Education and Travel
•   Possesses strong communication skills, both written and verbal
•   Creative and Proactive: Thinks outside the box and takes initiative to bring innovative solutions and ideas to the table.
•   Prefers Flexibility: Enjoys a work environment that offers flexible hours, adapting easily to varying schedules.
•   Willing to Travel Domestically
•   Highly Proficient in English